Questions, answered.

SessionRemind automatically sends text (and optionally email) reminders to your photography clients before their sessions. It syncs your bookings from Sessions, schedules a reminder for every upcoming session, and sends them at the right time — so you never have to chase a client or worry about a no-show again. You set it up once; after that it runs itself.

It's a one-time setup, and you'll need a computer (any desktop browser works). On the Connect page, click Connect Sessions, drag the button it gives you to your bookmarks bar, then click that bookmark while you're logged into Sessions. That's it — your bookings start syncing right away.

You never give us your Sessions password. The connection works through a secure access token, and once it's linked you can manage everything from your phone.

No. SessionRemind is an independent product and is not affiliated with, endorsed by, or sponsored by Session Technologies, LLC, the maker of Sessions. We simply work alongside it: Sessions handles your bookings, and SessionRemind makes sure your clients show up for them.

Yes. The Connect page has a CSV import that works without connecting anything — upload your client and session list and reminders are scheduled the same way.

By default, each client gets a text 3 days before and 1 day before their session, sent around 10am Eastern — a time people actually read. Both the timing and the send hour are configurable in your settings. Reminders only go out during sensible hours — between 8am and 9pm Eastern — so your clients are never texted in the middle of the night.

Absolutely. You write the template once, and placeholders fill in the details for every client automatically: {name}, {sessionTitle}, {sessionTime}, and {studioName}. And if one particular reminder needs a personal touch, you can edit or cancel it individually on the Reminders page.

You edit your wording on the Templates page, which shows a live preview and a per-message segment/cost estimate as you type. You can also give specific session types their own wording — a different reminder for weddings, newborns, or mini sessions. To keep every reminder a single, low-cost text, messages are sent as plain text — emojis and special characters are automatically removed when you save, since they'd otherwise force a pricier multi-segment message.

We sync with Sessions about every 5 minutes. New bookings get reminders scheduled automatically, rescheduled sessions have their pending reminders updated to the new time, and cancelled or deleted sessions have their reminders cancelled. No stale “see you tomorrow!” texts, no manual cleanup.

No. Your clients just receive normal text messages — nothing to install, no account to create. They can reply to a reminder — you'll get an email and the reply shows up in your in-app Replies inbox, where you can text them back right from the web (it sends from your texting number). They can reply STOP at any time to opt out (we honor it automatically) or HELP for help. Reminders are transactional only — we never send your clients marketing.

Yes — flip the email toggle on the Templates page and clients who have an email on file get an email reminder alongside their text, so the details are easy to find later. You can customize the subject line and design the body in a built-in rich-text editor, and add your own studio logo so the email looks like it came straight from you.

Yes. If something changes for a whole session — a weather call, a location swap, a time bump — you can send one message to everyone booked in that session from the Reminders page, without typing numbers in by hand. You can also cancel every reminder for a session in one click and re-enable them later while the session is still upcoming.

Optionally, yes. You can turn on a post-session follow-up — a nudge that goes out a set number of days after the session, perfect for a review request or a “your gallery is ready” message. It uses its own template, and it's off until you switch it on.

They still get a reminder. If a client books so close to the session that the normal 3-day and 1-day windows have already passed, we send a single catch-up reminder at the next sensible send time, so last-minute bookings aren't left out. And on the Reminders page you can see the delivery status of each message — whether it was delivered or not — so you're never guessing.

Reminders are sent from SessionRemind's verified toll-free number — a real toll-free number, so they look professional and deliver reliably, not from a random short code or your personal cell.

Yes — it's self-serve. By default you send from our shared, verified number, so reminders work from day one with nothing to set up. When you're ready for a number registered to your own business, open Get your own number on the Connect page (included with any active plan). You'll enter a few business details, we run a live readiness check, and we provision and submit the number for carrier verification — no email or phone tag required.

Carrier verification needs a free EIN (federal tax ID) so the carriers can confirm your business — it's free from the IRS in about 10 minutes, and the flow links you straight to the application. Don't want an EIN? Keep using the shared number. Verification typically takes a few days but can run up to about three weeks, and your reminders keep sending normally from the shared number the whole time, so nothing is interrupted.

There are four monthly plans, sized by how many texts you send:

• Starter — $15/mo, 150 texts included
• Studio — $29/mo, 500 texts included
• Pro — $59/mo, 1,500 texts included
• Volume — $119/mo, 4,000 texts included

Every plan includes SMS & email reminders, automatic syncing from Sessions, the two-way reply inbox, per-session-type templates, post-session follow-ups, and session-wide broadcasts — you pick a plan by how many texts you send.

Your reminders keep sending — texts beyond your plan's included amount are simply billed per text at your plan's overage rate (3–5¢ each, shown on the pricing page) on your next invoice. As a safety net, overage is capped at one extra plan's worth of texts per month, so a runaway month can never surprise you. If you're regularly going over, upgrading to a bigger plan is cheaper — it takes effect right away. (Usage months are calendar months in UTC, which rolls over around 7–8pm Eastern on the last day of the month.)

Yes. Billing runs through Stripe, and you can manage or cancel your subscription anytime from the Profile page via the Stripe billing portal. There's no long-term contract.

Yes. Your access token is stored encrypted, and we only read what a reminder actually needs — the client's name, phone number, email, and session date and time. We never touch anything else in your account, and we never sell or share your data.

One thing only: send their session reminders. We never sell, rent, or share client numbers with anyone, and we never use them for marketing. The full details are in our Privacy Policy.