Privacy Policy

Clients come to SessionRemind in one of two ways, both of which you control:

• Your signup link. You share one link with your clients. Each client opens it and enters their own name, mobile number, and session date/time — and consents to receive reminders.
• Manual entry. You add a session by hand from your dashboard.

We only ever receive what a client enters through your link or what you add yourself. We do not log into, connect to, or read your booking account, calendar, inbox, or anything else.

• Your account details (email, login) and SessionRemind settings (studio name, logo, message templates, reminder timing, time zone).
• The session details your clients enter (or you add) — the client's name, phone, email, and session date/time — plus the reminders we schedule and send, any replies your clients send back, and basic delivery status, so they appear on your dashboard.
• A record that a client consented to receive texts (their number and when they opted in), which we keep to comply with messaging regulations.

To run SessionRemind we rely on a small set of trusted providers (“sub-processors”). They process your data only to perform their service for us, under their own security and privacy terms, and are not permitted to use it for their own purposes:

• Resend — delivers our outbound emails (email reminders and account emails) and receives inbound support emails.
• Twilio and TextMagic — deliver the SMS reminders; they receive the recipient's phone number and the message text solely to send it.
• Vercel (hosting) and Upstash (database) — run the application and store its data.
• Stripe — processes subscription payments. Your card details go directly to Stripe; we never see or store them.

That is the complete list of who touches your data. We do not sell, rent, or share it with anyone else, and we don't build client profiles, run analytics on your client list, or use your data to train anything of our own.

All data is encrypted in transit (HTTPS/TLS) between you, us, and every provider above. Our database (Upstash) encrypts stored data at rest at the infrastructure level, and sensitive client fields are additionally encrypted by SessionRemind before they are written. Access is limited to what's needed to operate the service. No system is perfectly secure, but we keep the data we hold to the minimum a reminder requires and delete it on request.

Reminders are delivered through our SMS providers (Twilio and TextMagic), which receive the recipient's phone number and the message text solely to deliver it. Reminder texts are plain text (emojis and special characters are removed) so each message stays a single, low-cost segment. Messages are sent from a shared SessionRemind toll-free number by default, or — for studios that set up their own dedicated number — from that number. Recipients can reply STOP to opt out at any time, or HELP for assistance.

Clients can reply to reminder messages. The studio is notified by email and can also view and respond to replies from an in-app inbox; any reply they send goes out from the same texting number. You can track per-message delivery status on your dashboard. SessionRemind sends both SMS and email reminders.

Program description. SessionRemind sends appointment reminder text messages on behalf of the photographer you booked your session with. Messages include reminders about your upcoming session's date and time, and occasional related logistics. We do not send marketing or promotional text messages through this program.

How you opt in. After you book, your photographer sends you a secure link. You enter your own mobile number there and check a box consenting to receive reminder texts about that session. Consent to receive reminder texts is not a condition of any purchase.

Message frequency. Message frequency varies and depends on how many sessions you have booked — typically one to a few reminder messages per session.

Cost. Message and data rates may apply, depending on your mobile carrier and plan. SessionRemind and your photographer do not charge you for reminder messages.

Opting out. You can opt out at any time by replying STOP to any message. You will receive a one-time confirmation and no further reminder texts. For help, reply HELP or email support@sessionremind.com.

We do not share your number. Mobile information — your phone number and the fact that you opted in to reminders — is used only to deliver these reminder messages. We do not sell, rent, or share mobile opt-in data or phone numbers with third parties or affiliates for their own marketing purposes.

Supported carriers may include AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.

Stop sharing your signup link at any time, and no new clients can sign up. You may request deletion of your account and all associated data by emailing us, and we will remove it promptly.

Questions about this policy? Email support@sessionremind.com.